Reward Points

Rewards Program - What is this?
This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases.  You can use them to earn discou...
Thu, 6 Jun, 2019 at 2:52 PM
Who can join?
Anyone with an account is automatically enrolled. Participation in the Program is only open to customers that have access to our online stores Happyskin...
Thu, 6 Jun, 2019 at 2:53 PM
How do I earn points?
You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn P...
Thu, 6 Jun, 2019 at 2:53 PM
How do I view my point balance?
Once you have logged in your point balance is on every page in the top bar.
Thu, 6 Jun, 2019 at 2:54 PM
How do I redeem my points?
Select the tab called Redeem Points. Here you’ll see all the rewards we offer and which ones you have enough points for, you can redeem them for a product o...
Thu, 6 Jun, 2019 at 2:54 PM
What do the 'approved', 'pending' and 'cancelled' statuses mean?
Approved: These points can be redeemed on rewards immediately Pending: These points are need to be verified before you can redeem them. This typically app...
Tue, 28 May, 2019 at 3:31 PM
What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your balance.
Thu, 6 Jun, 2019 at 2:55 PM
Why did my account balance go down?
This can happen if you, or someone you referred, cancelled or returned a purchase.
Thu, 6 Jun, 2019 at 2:49 PM
Can I use my points during checkout?
Yes! But this is for one-time orders only, not automatic deliveries. For an automatic delivery you can choose to redeem a reward instead and receive a c...
Thu, 6 Jun, 2019 at 2:56 PM
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be un-enrolled. We'll un-enroll you and you will lose any points you have accrued.
Tue, 28 May, 2019 at 3:34 PM