The most helpful, happiest helpdesk ever

Generally use within 3-4 months of opening, and store in a cool dry place for up to 12 months.  The Cloud 9 Deep Cleansing Balm is one you need to be ex...

You need something super gentle, we would recommend:  1. Cleanse - Cloud 9 Deep Cleansing Balm with the Konjac Sponge (French Red Clay)  2. Tone - Raindro...

A dry, sensitive skin needs very gentle cleansing and exfoliating. Our Cloud 9 Deep Cleansing Balm removed with a Konjac Sponge infused French Red Clay would...

Yes you can :) It's excellent for very dry skin!

You can use it as a makeup remover but it's purely oil based so would need to be removed physically with a cotton wipe or soft cloth as it won't e...

Pores don't open and close like doors, but you can make them appear smaller by keeping them clean. A good 3 step cleansing routine will help. Another ni...

The Spoonful of Sugar Exfoliating Scrub is gentle enough to be used on all skin types including sensitive and teen skin. Removing the build up of dead skin ...

Our top 3 would be the TLC intensive Repair Oil, Dilo Oil and the Over the Moon Rich Repair Cream 

Dilo Oil, the Perfectly Happy Light Anti-Oxidant Cream (with Vitamin C) and the Spoonful of Sugar Exfoliating Scrub are a great team of products for strength...

We just love our cardboard 'You Crack Me Up' lip balm tubes, but they can be a little confounding if they are new to you.  Our tip for pushing th...