The most helpful, happiest helpdesk ever

Happy Skincare FAQ 3

• How do I talk to a real, live person?
• How can I get advice on a Happy Skincare product?
• I have a charge for $89.77 on my credit card (spoiler alert - it's not from us!)

Automatic Deliveries 10

• Can I change the products in my automatic delivery?
• Why should I get an automatic delivery?
• How can I cancel my automatic delivery?
• How do automatic delivieries work?
• Can I change the frequency of my delivery?

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Ingredient FAQs 7

• Which Happy products are free from essential oils?
• Want to check the list of nasties that are NOT in our products?
• What is the PH of Chirpy Charcoal ?
• Are your products gluten free?
• Are Happy Skincare products fragrance free?

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Product Advice 30

• How to use the 3 Cheers Cleansing Oil
• How to use the Pig In Mud Mineral Mask
• I can't get the facial oil out of my bottle!
• How to use the Tickled Pink Perfecting Tonic
• Kicks and Giggles Coffee Scrub - is it ok to use on my face ?

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Loyalty Reward Points 1

• How do I use my reward points?

Purchasing 5

• How do I place an order?
• Why isn't Happy Skincare, Woohoo and HESO for sale in shops/supermarkets/chemists?
• Why isn't my Promo or discount code working?
• Can I create a gift pack to send to someone?
• I'm worried about allowing cookies on my browser. Can I still order?

Payments and Refunds 3

• What if I am unhappy with my purchase?
• What if I don't want to pay over the Internet?
• Available Payment Options

Shipping your order 5

• Shipping within Australia
• International Shipping
• Packing Peanuts/bubbles - those things keeping your goodies safe - What are they ?
• My Parcel tracking says delivered - but I have not received it!
• How do I dispose of the packing peanuts?

Reward Points 13

• Rewards Program - What is this?
• Who can join?
• How do I earn points?
• How do I view my point balance?
• How do I redeem my points?

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General 9

• How do I talk to a real, live person?
• What are those dark brown specks I can see in my Woohoo deodorant?
• There are lumps in my Woohoo - is that normal??
• Is a spatula included with the 40g tins or samples of deodorant ?
• Can I buy Woohoo Surf in the larger 70g pot?

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Woohoo Deodorant Sticks 13

• Do the sticks have the same formula as the original Woohoo All Natural Deodorant Pastes?
• Do you have a bicarb-free stick?
• How long does it last?
• What’s the Woohoo Stick packaging made of?
• My stick is stuck and I can't push it up. Help!

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Advice 14

• I have very sensitive skin, is Bicarb really OK ?
• Other natural deodorants with bicarb soda have caused irritation. Will Woohoo irritate me too?
• How do I apply the Woohoo All Natural Deodorant Paste?
• Can I apply Woohoo elsewhere ? ie under my breasts or on my feet ?
• I've been using an anti-perspirant - will Woohoo work for me?

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Ingredients 5

• Does bicarb soda contain aluminium?
• Does the zinc in Woohoo contain nanoparticles?
• Do we use Palm Oil ?
• Ethically sourced ingredients
• Triethyl Citrate