Happy Skincare Help & FAQ
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
(02) 4040 5353
Knowledge base
Ordering, Payments and Refunds
Purchasing
6
How do I place an order?
Why isn't Happy Skincare, Woohoo and HESO for sale in shops/supermarkets/chemists?
Why isn't my Promo or discount code working?
Can I create a gift pack to send to someone?
I'm worried about allowing cookies on my browser. Can I still order?
See all 6 articles
Payments and Refunds
3
What if I am unhappy with my purchase?
What if I don't want to pay over the Internet?
Available Payment Options
Shipping Costs and Timeframes
Shipping your order
3
Shipping within Australia
International Shipping
My Parcel tracking says delivered - but I have not received it!
Packaging
Packaging we use when shipping
2
Packing Peanuts/bubbles - those things keeping your goodies safe - What are they ?
How do I dispose of the packing peanuts?
Packaging our products
0
Our Rewards Program
Reward Points
14
How do I use my reward points?
Rewards Program - What is this?
Who can join?
How do I earn points?
How do I view my point balance?
See all 14 articles
Woohoo FAQ
General
6
How do I talk to a real, live person?
There are lumps in my Woohoo - is that normal??
Can I get my Woohoo in plastic free packaging?
Recyclable packaging
I want to stock up on my favourite Woohoo's. How long do they keep ?
See all 6 articles
Woohoo Deodorant Sticks
11
I haven't used a Woohoo Stick before - what do I need to know?
Do the sticks have the same formula as the original Woohoo All Natural Deodorant Pastes?
My Woohoo stick has a crack or hole in the surface. Is that normal?
My stick is stuck! Help!
Do you have a bicarb-free stick?
See all 11 articles
Advice
15
Sensitive skin or reacted to other brands ? is Bicarb really OK ?
How do I apply the Woohoo All Natural Deodorant Paste?
Can I apply Woohoo elsewhere ? ie under my breasts or on my feet ?
I've been using an anti-perspirant - will Woohoo work for me?
How do I get the Woohoo out of that cute little tin?
See all 15 articles
Ingredients
7
Does bicarb soda contain aluminium?
Does the zinc in Woohoo contain nanoparticles?
Why is there alcohol in the ingredients list?
Do we use Palm Oil ?
Ethically sourced ingredients
See all 7 articles
Happy Skincare FAQ
Happy Skincare FAQ
3
How do I talk to a real, live person?
How can I get advice on a Happy Skincare product?
I have a charge for $89.77 on my credit card (spoiler alert - it's not from us!)
Automatic Deliveries
1
Where has my Automatic Delivery gone?
Ingredient FAQs
8
Which Happy products are free from essential oils?
Want to check the list of nasties that are NOT in our products?
What is the PH of Chirpy Charcoal ?
Are your products gluten free?
Are Happy Skincare products fragrance free?
See all 8 articles
Product Advice
30
How to use the 3 Cheers Cleansing Oil
How to use the Pig In Mud Mineral Mask
I can't get the facial oil out of my bottle!
How to use the Tickled Pink Perfecting Tonic
Kicks and Giggles Coffee Scrub - is it ok to use on my face ?
See all 30 articles
Haircare FAQ
General FAQ
0
