The most helpful, happiest helpdesk ever
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
(02) 4957 5774
Happy Skincare FAQ
How do I talk to a real, live person?
How can I get advice on a Happy Skincare product?
Can my kids use Happy Skincare?
Is Happy Skincare safe to use during pregnancy?
Which products are best for Anti-Ageing? Will my wrinkles disappear?
See all 9 articles
Ordering, Payments and Refunds
How do I place an order?
Why isn't Happy Skincare for sale in shops/supermarkets/chemists?
What if I don't want to pay over the Internet?
Returns and Refunds
What if I am unhappy with my purchase?
Shipping your order
Do you deliver outside of Australia?
How much does international delivery cost?
How long does international shipping take?
How much does delivery cost in Australia?
How long does Australian shipping take?
Getting started with your sample pack
Step 1 - Cleanse
How to use the 3 Cheers Cleansing Oil
How to use the Cloud 9 Deep Cleansing Balm
Step 2 - Tone
How to use the Tickled Pink Perfecting Tonic
How to use the Raindrops on Roses Hydrating Tonic
Step 3 - Moisturise
I can't get the facial oil out of my bottle!
Step 4 - Detox (with a mineral mask)
How to use the Pig In Mud Mineral Mask
What are regular deliveries?
Why should I get a regular delivery?
How do regular delivieries work?
Changing your regular delivery
Can I change the products in my regular delivery?
How can I cancel my regular delivery?
Can I change the frequency of my delivery?
Can I choose a specific date for my next delivery?
Can I get something other than the 3 Step Happy System on a regular delivery?